Businesses continue to depend on technology to do and deliver more in their respective industries.
We enjoy the partnerships with our clients as we get to understand each other’s operations everyday. This helps us to naturally deliver more and according to their needs.
It’s always exciting to our technical team when they start working with a new customer who never worked with any IT consultant before. The whole idea of breaking the ice, getting to know them, connecting with them, are what excite us. Normally we find things have been zig zag because no IT consultant was there to care for them.
We’ve a few times worked with customers who were tired with their previous IT service provider, freelancer or IT consultants. We have summarized a few things which made these companies look for an alternative and move to another IT services provider, below should give you some light and assist you to make the right decisions on time;
FIVE reasons for you to change your current IT consultant or service provider:
- Delays and Slow Response. This ranges from poor or delayed communication in responding to calls / tickets updates. Delay in resolving problems. Some consultants have a tendency of ignoring calls or respond only when they wish to.
- Data loss? Virus attacks? Whether a faulty laptop, unsuccessful data recovery, or a virus attacked your systems. If one of these things happened to your systems and the IT partner is there, its most likely time to explore other alternatives.
- Outdated Systems. If your systems are not updated, could be a problem or a skill gap of your IT consultant. businesses need modern, reliable and secure systems. You can get these from a fresh IT team who constantly update themselves with current technology trends.
- Recurring or Unresolved Problems. One of the common reason is the recurring problems. When your tech gives solutions which are not permanent, and you have to circle back every time instead of focusing or moving forward with other implementations projects or main business operations.
- Lack of Ownership & Accountability. If you have to force or push your current IT consultant to deliver their work, or push them to clear pending tasks, permanent solving problems, perform hardware or software upgrades, IT Security / vulnerability assessment, maintenance reminders, then it is time to invite another IT consultant to save you and your business.